Showing Unexpected Error

[tatai2001]

Hello ,My Hp 15q-ds model laptop shows "your device ran into a problem and needs to restart. we are just collecting some error info, and then you can restart"  under this shows 0% complete. I tried Everything c drive clean up , Laptop Memory check  also run test in bios but cant find the problem solution. Is it a blue screen error symptoms. I tried automatically repair drive not find the solution. can you anyone help me how to solve this.

[Mr_RadhaTech]

Do this:

1. Power on the laptop.
2. As soon as you see the HP logo, hold the power button to force it off.
3. Repeat this 2–3 times. On the next boot, Windows should show “Preparing Automatic Repair” and then the blue recovery screen.
4. Choose Troubleshoot → Advanced options → Uninstall updates. (If this happens after amy update then uninstall it). If it happens randomly, then coode system restore point.
5. Select Uninstall latest update which caused this.
6. Confirm and let it complete, then choose Continue to Windows 11. (If uninstalling update doesn't work then boot into recovery again and do point in restore or system restore dated before you did that update.)

After booting, first backup your important data. Then try to repair system by reinstalling same version. It preserve files, data but still backup for worst care. To do it, follow this link:

https://support.microsoft.com/en-us/windows/deployment/install-upgrade/fix-issues-by-reinstalling-th...

After repair, run windows update and check if all updates get installed properly