Showing diagnosing your PC since several hours without let me have its access

[Nuha_-8]

It started this morning I turned on my computer and then it started showing automatically repair and then it is on diagnosing your PC since several hours and I am not your access my PC

• It is a laptop windows 10

   

Please help me I neither want to buy on you laptop nor send it to a repairshop nor by lose my data

I also tried forced restart I tried opening and after an hour I tried unplugging it from the other USB is in cables I also tried the pressing the repeated Esc method but still nothing seems to work

And also even after repeatedly tapin the Esc the options which should appear on the screen did in appear it remained the same as in the picture 

[zoey7886]

@Nuha_-8, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding your HP laptop! 

We're thrilled to have the opportunity to assist you and provide a solution.  

It looks like your laptop is stuck in an Automatic Repair loop. Since you’ve already tried forced restarts and pressing Esc, let’s try some alternative steps to resolve this issue.

Try Entering Safe Mode

Since Esc is not working, try these steps to enter Safe Mode:

1. Force shut down your laptop by holding the power button for 10 seconds.
2. Turn it back on and immediately press F8 repeatedly.
3. If you see the Advanced Startup Options, select Troubleshoot > Advanced Options > Startup Settings > Restart.
4. When the system restarts, select Safe Mode and check if Windows boots.

Perform a Startup Repair

If Safe Mode doesn’t work, try this:

1. Power off your laptop completely.
2. Turn it back on and immediately press F11 repeatedly.
3. Select Advanced Options > Startup Repair and follow the on-screen instructions.  

I hope this helps!

Take care, and have an amazing day!  

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Regards,