Shut down after Factory reset

[DPotter58]

I have done a factory reset and want to shut down completly and it will not do this and even after checking ways to do so on internet! Any help?

Thanks 

[ieee488]

Just let the laptop do its thing.

Why are you wanting to force a shutdown?

[DPotter58]

I am selling it once it is done with the factory reset I want to shut it down but the way it is now there’s no way to shut it off just goes to sleep 

thanks

[ieee488]

If it has Windows 10, I'd just do a clean installation of Windows 10 using Media Creation Tool.

.

[DPotter58]

I have done that and I have the laptop up for sale but I can not shut it off. Press the power button and it just goes to sleep 

Thanks

[ieee488]

Don't know.

Without actually seeing what you are doing, I don't know what else to suggest.

Perhaps run the HP Diagnostics on the hard drive and make sure you don't have a hardware problem.

.

[Dragon-Fur]

Apologies for jumping in unannounced.

@DPotter58 

I am "here and gone again" - I cannot advise on Factory Reset issues.

The following is offered FYI only without any expectations.

@ieee488is offering decent advice - normally the computer should shut down.

If you really want the computer off

If the Operating System is healthy,

Try / Consider the following

IMPORTANT:  Simply Ignore any bits not relevant to your current situation (for example, references to BIOS).

“Press and Pray” 

Forced Restart / Boot

IF a BIOS update is just stuck / stubborn / frozen-in-place half way through the update / boot process,

OR

If there are boot issues that prevent a complete or clean boot of the Operating System,

IF there is not actually anything wrong with the windows installation or the File System,

Then

The following procedure might resolve the issue.

1. Unplug everything, including power and all other externally connected components
2. Press and hold down the power button for thirty (30) to forty (40) seconds
3. Release the power button
4. Plug in only basic components needed to start / boot the computer

• Desktop:  Connect Power, wired mouse and keyboard, HDMI to monitor (and monitor is powered on).  Make sure Power is properly connected and all the way plugged in on both wall and machine.
• Notebook:  Connect AC Power.  Make sure Power properly connected and is all the way plugged in on both wall and machine.

1. Switch on the system with power button - Click power and release (as for normal boot)

Hoped for Results:

• System switches on, monitor active, mouse and keyboard responsive

If the issue was a "stuck" BIOS update:

• Screen shows the BIOS update window with choices:  cancel / update
• Wait several seconds; stare at it and contemplate actions.  (The process will continue on its own after about 10-20 seconds)
• BIOS update continues, completes, and reboots the system

When the system reboots,

1. Log in
2. Connect LAN (Ethernet)
3. Connect other components (USB, external webcam, speakers...)
4. General housekeeping (checks, more staring at it)

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