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- Shutdown due to system overheat

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01-14-2019 09:43 AM
overheating. System temperature (90D).
receiving this error message after replacing the previous battery due to capacity low error message.What would cause the overheat when just cutting on the computer?
01-15-2019 04:09 PM
@Faith101
Welcome to HP Forums,
This is a great place to get support, find answers and tips,
Thank you for posting your query, I'll be more than glad to help you out 🙂
I see that you're experiencing a 90b error after replacing the battery,
Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:
- Did this happen after a recent window or software update?
- When was the last time it worked fine?
- Have you made any hardware/software changes?
- Does system boots to the windows desktop?
This message indicates that the system fan is not spinning at the expected speed. This message occurs to help prevent costly damage to the computer.
To fix this error, use the following steps:
- In some cases, updating the BIOS might help prevent this error from occurring.
For more information on how to update the BIOS, see Updating the BIOS.
For more information on reducing heat inside your computer, see Reducing Heat Inside the PC.
After you remove the dust, turn on the computer. If the error message persists, continue with these steps.
Perform a hard reset. Performing a hard reset can reset recorded thermal values in memory and enable you to use the computer again, even if only for a short time to access and save any important files before service.
For more information on performing a hard reset, see Use Hard Reset to Resolve Hardware and Software Issues.
Hope this helps! Keep me posted for further assistance.
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Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,
Thank you for posting in the HP Support Forum. Have a great day!
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