Shutdown suddenly CMOS Bios update ALREADY

[Rice23_]

Why my HP laptop notebook product #2N7Y0PA#AKL suddenly shutdown but already update Bios..what to do.pls.thanks

[Hawks_Eye]

Hi @Rice23_ 

Welcome to the HP Support Community!

Thanks for posting your query! We're here to help you get back up and running.

I understand how concerning it is when your HP laptop suddenly shuts down, especially after a BIOS update. 

Let's go through some troubleshooting steps to resolve this issue.

 

1. Perform a Hard Reset

• Disconnect the power adapter and remove the battery (if removable).
• Press and hold the power button for 30 seconds to discharge residual power.
• Reconnect the power adapter and try turning on the laptop.

2. Restore BIOS Using Key Press Combination

If the shutdown occurred due to a BIOS corruption, you can attempt a recovery:

1. Power off the laptop.
2. Press and hold Windows + B keys.
3. While holding the keys, press and hold the Power button for 1-3 seconds, then release it.
4. Keep holding Windows + B until the HP BIOS recovery screen appears or you hear beeping sounds.
5. Follow the on-screen instructions to restore the BIOS.

You can also watch this HP Support video for a step-by-step guide.

3. Check for Overheating or Power Issues

• Ensure the cooling vents are clean and unobstructed.
• Try using a different power adapter to rule out power-related issues.

4. Reset CMOS Battery

If the issue persists, resetting the CMOS battery may help:

1. Power off the laptop and unplug it.
2. Open the back panel and locate the CMOS battery (small coin-sized battery).
3. Remove it carefully and wait 5-10 minutes.
4. Reinsert the battery and restart the laptop.

5. Reinstall BIOS Update

If the BIOS update was interrupted or corrupted, reinstalling it may resolve the issue:

• Visit the HP Support page for your laptop model.
• Download the latest BIOS update and install it following HP’s instructions.

Let me know how it goes, and I’ll be happy to assist further!

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye