Shuts Down After 1 hour

[xavierp]

I have a new HP Stream notebook. We had planned to use it on the corporate environment and so we blew away the Windows 8 install and installed our own Windows 7 64 bit environment.

Under Windows 8, as expected, the notebook works perfectly well and as expected. Under our corporate environment, the device turns off after an hour of use. Within that hour, sleep works fine and all hardwrae works as it should. However, on or off mains power the device shuts down. I have checked the event logs and there are no hints as to what has failed.

Has anyone seen this happen on this or a similar device? It is absolutely stumping us!

[kyle_b · Accepted solution]

HI, It shuts down exactly one hour after booting, even though there is keyboard/mouse activity?  You had to manually install drivers under Windows 7 to get all the devices working most likely?  Did you use the Windows 8.1 drivers from the HP.com site?  I don't think there is support for Windows 7 for this laptop so getting all the required drivers may be difficult. I am wondering if there is some chipset driver that is possibly missing that is causing the shutdown somehow.

[xavierp]

I suspect that the person who put the laptop build together went for the "nearest best" option. As there are no Win 7 drivers for the device, the only other option would have been to manually track down each driver as required.

Thanks for your help, I can now go back and explain the issue.

[Gibbowa]

My laptop switches off after an hour even if it’s on the charger???

[kevin-t]

Hello,

Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue. 
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