Sign in problem

[Popengena]

Trying to sign in to Chromebook 360. I sign in on first page but then it goes to verify sign in and it doesn't accept my password. Very frustrating. 

[Raj_05]

Hi @Popengena,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

Here are some steps to help you troubleshoot and resolve the sign-in issue on your HP Chromebook 360.

Check Internet Connection:

• Ensure that your Chromebook is connected to the internet. A stable connection is necessary for signing in and verifying your account.

Verify Password:

• Make sure you are entering the correct password. Passwords are case-sensitive, so check for any uppercase or lowercase errors.
• If you have changed your Google account password recently, ensure you are using the most current password.

Restart Chromebook:

• Sometimes, a simple restart can resolve sign-in issues. Turn off your Chromebook and turn it back on.

Sign in as Guest:

• Try signing in as a guest. If this works, it indicates that there might be an issue with your specific account or profile.

Password Reset:

• If you are certain the password is correct but it’s still not being accepted, try resetting your Google account password from another device:
  1. Go to the Google Account Recovery page on another device.
  2. Follow the instructions to reset your password.
  3. Try signing in again on your Chromebook with the new password.

Check for Updates:

• Your Chromebook might need an update. If you can sign in as a guest, check for system updates:
  1. Sign in as a guest.
  2. Click on the time at the bottom right of the screen.
  3. Click on the gear icon (Settings).
  4. Click on "About Chrome OS" at the bottom of the left panel.
  5. Click "Check for updates" and install any available updates.

Clear Cache and Cookies:

• Sometimes clearing the cache and cookies can resolve sign-in issues:
  1. Sign in as a guest.
  2. Open Chrome browser.
  3. Click on the three dots at the top right and select "More tools" > "Clear browsing data."
  4. Select "All time" for the time range, check all the boxes, and click "Clear data."

Powerwash (Factory Reset):

• As a last resort, you can perform a factory reset (Powerwash) on your Chromebook. This will erase all local data, so make sure to back up any important files:
  1. Sign in as a guest.
  2. Click on the time at the bottom right of the screen.
  3. Click on the gear icon (Settings).
  4. Scroll down and click "Advanced."
  5. Under "Reset settings," click "Powerwash" and follow the instructions.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support