Sign on menu does not apear on startup.

[Caffey]

on turning on my Notebook the sign on menu does not appear. A diagnostic startup test showed an error in the battery.

Failure ID: MBQ4X3-365A22-9XL03F-COBA03 with

PRODUCT: XF133EA#ABU.I

I assumed that I should replace the battery, which I did, but the problem is still the same.

No idea what to do now, is there a solution to this problem.

Any help would be appreciated.

Thanks,

Caffey

[Riddle_Decipher]

@Caffey I'm afraid the failure ID you've mentioned is incomplete or is a result of the test being interrupted as I'm not being able to decipher the same, 

That said, I suggest you run an extensive hardware test to identify the exact cause of the failure, to be on a safer side:

Install the latest version of the HP Hardware diagnostics (UEFI) on your device using this link: Click here for details

• Hold the power button for at least five seconds to turn off the computer.
• Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.
• On the HP PC Hardware Diagnostics (UEFI) main menu, click System Tests.
• Click Extensive Test.
• Click Run once, or Loop until error.
• While the test is running, the time remaining and test result for each component display on the screen.

If a component fails a test, write down the failure ID (24-digit code) for when you respond back to us.

P.S: Welcome to HP Community 😉

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.