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HP Recommended
Notebook 7 Home Prem OA
Microsoft Windows 10 (32-bit)

on turning on my Notebook the sign on menu does not appear. A diagnostic startup test showed an error in the battery.

Failure ID: MBQ4X3-365A22-9XL03F-COBA03 with

PRODUCT: XF133EA#ABU.I

I assumed that I should replace the battery, which I did, but the problem is still the same.

No idea what to do now, is there a solution to this problem.

Any help would be appreciated.

 

Thanks,

 

Caffey

 

 

 

1 REPLY 1
HP Recommended

@Caffey I'm afraid the failure ID you've mentioned is incomplete or is a result of the test being interrupted as I'm not being able to decipher the same, 

That said, I suggest you run an extensive hardware test to identify the exact cause of the failure, to be on a safer side:

 

Install the latest version of the HP Hardware diagnostics (UEFI) on your device using this link: Click here for details

  • Hold the power button for at least five seconds to turn off the computer.
  • Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.
  • On the HP PC Hardware Diagnostics (UEFI) main menu, click System Tests.
  • Click Extensive Test.
  • Click Run once, or Loop until error.
  • While the test is running, the time remaining and test result for each component display on the screen.

If a component fails a test, write down the failure ID (24-digit code) for when you respond back to us.

 

P.S: Welcome to HP Community 😉

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.

Riddle_Decipher
I am an HP Employee


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