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‎09-15-2024 06:09 PM

HP Recommended
Product: HP Pavilion Laptop PC 15-eg1000 IDS Base Model

I signed into my computer and all my files are gone. Research says I’m probably signed in with a temporary profile. How do I restore my computer to the way it was?

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1 REPLY 1

‎09-15-2024 06:25 PM

HP Recommended

Press CTRL-ALT-DEL to bring up the Switch User option and click on Switch User

Look for another user, especially the one you used to activate windows.  Usually it is an email login.

 

if there is only one user then 

1 - Look in the recycle bin for your files

2 - Log into your Microsoft  Live account and see if the missing files show up.  OneDrive is linked to your Microsoft Live account.

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