Sistema operativo assente nel disco rigido

[CinziaMassullo]

Buonasera,

ho acceso il mio pc fisso e appare la scritta che non è più presente il sistema operativo.

Cosa si fa in questi casi?

Grazie

[Paul_Tikkanen]

Hi:

If you have run the hard drive diagnostics test (F2) and it passed, you can reinstall W11 by using the HP cloud recovery tool.

You can use the HP cloud recovery tool and a 32 GB USB flash drive to create a bootable USB recovery drive that will reinstall Windows, the drivers and the software that originally came with your PC.

Here is an info link for how to use the utility.

PC Consumer HP - Utilizzo di HP Cloud Recovery Tool in Windows 11 e 10 | Assistenza clienti HP®

Since you have to use the utility on another PC, you will need to enter your PC's product number in the tool's search window in order to proceed to make the recovery media.

Your PC's product number is:  5ST23EA#ABZ

[MayS]

Hi @CinziaMassullo !

Thank you for visiting our English HP Support Community.

We advise you to post your question in English to insure a quick response for the Community. This can also help other users to take advantage of your post, in the case they have the same question.

Thank you for your understanding.

Regards,
MayS.