Sixth or more time this equipment has been sent for repair.

[Dairen_05]

Hello,

I bought an HP laptop on 09-09-2022, since then this has happened:

+ It has been taken to the support at least 4 times because the board short-circuited or something and stopped working.

+ It has been taken once because the touchpad stopped working.

+ It has been taken once (today) because the battery fails.

I can understand that it failed once, but already 6 times, and there are 6 that I remember, surely there are more, it seems like a real piece of junk to me. Where I bought it (Eroski) I have expressed myself and I have claimed compensation, because this is not normal. They obviously have been through it, so I am coming here to see if I can do something. The laptop was bought in Spain, for €700, new. At this point, the truth is, this laptop only makes me depressed.

What I want to send with this post is simple, to know if in SPAIN I can make a claim, I don't expect them to give me a new or better product, I suppose that is already impossible, or because it is HP they don't want to, the product is under warranty (3 years), this means that there is less than 1 year of warranty left on the product.

I don't know the SPANISH HP regulations for this, but it seems to me that they are laughing at me with this case.

As I said, if there is a solution, tell me here, but please, no "go to this link" or "call HP" nonsense", a simple answer, YES or NO and WHY?

Well, without further ado, I'll say goodbye.

I use Google Translate, because I am from Spain.

[A_Gayathri]

Hi @Dairen_05 , 

Welcome to the HP Support Community

I understand you are facing an issue with your unit; multiple repairs have been done. Not to worry I will help you to get a resolution to resolve the issue.

I'm sending a private message to assist you with the next action.

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

Gaya1238

HP Support