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Message 1 of 2
78
Flag Post

Slow Startup

HP Recommended
HP Laptop 15-bs0xx
Microsoft Windows 10 (64-bit)
Please Solve my Problem,
                                                 My Laptop is starting slow and Freazing up simultaneously.
Hard Drive/SSD Short DST Check: FAILED
FAILURE ID : PU2883-93DA6S-XD7W21-60R503          
PRODUCT ID: 3FH80PA#ACJ
Hard Drive/SSD 1 - Primary HDD Bay". Model : ST1000LM035-1 RK172,   
Serial Number: [Personal Information Removed]
 
 
 
 
 
1 REPLY 1
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HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post
HP Recommended

@rahul_nandanwar


Welcome to HP Community

 

I have gone through your Post and I understand your concerns

 

This is a Hard drive failure. Please contact HP Support in your Region for Service Options

 

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.

 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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