Slow computer after full factory reset, help!

[Stephland]

Hi there, I have a four-year-old HP Laptop (2TB, Intel core) that is running very slowly. Per instructions I've seen on other people's posts, I tried doing a full factory reset to see if it would fix it. I should note that prior to this I did a full system scan with Norton and nothing came up as viruses, etc. I did the full factory reset (Yes, even deleted all my files and documents on it) and even after it came up, it was still slow. I re-added Norton and did a scan again and nada. 

I've also done the following:

- Reinstalled Windows 10

- Made sure all Windows updates were up to date

- Checked drivers and made sure they were updated

- Managed/Disabled my startup programs

-Managed Notifications & actions through Settings

-Deleted Temp files and %Temp% files

- run >msconfig > unchecked unnecessary background programs

- Turned off Transparency effects on Windows

- Power options are on balanced

- Configured Storage Sense to  automatically delete temp files every 14 days

- Did a Disk Cleanup

- Privacy Settings > Checked off I didn't want on Privacy, Camera, Background

- Checked off everything in Gaming settings as I don't use it

- Configured Battery settings as well

At this point, I'm really at loss to what I can do to fix the speed and any help would be greatly appreciated! Thank you.

[WAWood]

@Stephland 

I'm at a complete loss to see how you would consider a factory reset to be any kind of solution to a low PC when, in these cases, it is only going to make things worse.

This issue is often due to a failing drive. So, let's check that first, because if it is failing, it would need to be replaced and there is no point then in doing anything else until we confirm that.

If your PC is new enough to support UEFI, you can use these steps to test the hard drive: http://support.hp.com/us-en/document/c00439024

If not, to check the drive you have to follow these steps:
1) Press Esc key repeatedly, several times a second, while rebooting the laptop. Do NOT hold the key down, just press it over and over.
2) Eventually, you will see an HP Startup Menu
3) Press the Function key for testing the hard drive (usually F2) and let it run.

[Stephland]

Thank you so much for your reply. 

I guess I shouldn’t have listened to the advice to do the factory reset. 

I’m currently doing the test that you mentioned and this is the screen I’m currently seeing. Am I at the right place?  It says six hours so I figured it would be best to ask you then it being not the right option and losing six hours for nothing. 

Thanks!

[Stephland]

@WAWood

[WAWood]

@Stephland 

I don't work here -- I am a volunteer and only here part-time at best -- so dinging me after 20 minutes is not going to get you faster response.

Yes -- that is the right test to run as you want the extensive test to check out the drive.

[Stephland]

Hi @WAWOD,

My apologies, I didn’t know if you’d be notified that I replied without @‘ing you which is why I did it right after I posted my previous reply.  Your help is more than appreciated, no matter the time between responses. 

Okay, thank you. I’ll update this post once I get my results. 

[Stephland]

Hi @WAWood,

The test was completed and this is what it said:

It shows that everything has passed.

In your expertise, what would you recommend that I try next?

Thank you again for your help, I appreciate it.