• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
hp notebook
Microsoft Windows 10 (64-bit)

Hi, I added  4 updates yesterday, now cortana is not working, system takes about 30 seconds to update when I go to another site, and I keep getting site not responding. All three problems since I updated yesterday (hp updates). I calledl hp helpdesk, and they kept trying to get me to buy  extra stuff, and stated they will send me to level 2, to fix my laptop problems. and that I would have to pay for this extra service(even though my warranty is still active(could not half understand what the man was saying with his strong accent and static  on the  phone connection). Last time I buy and hp product, unless there is no other choice.( or family)

1 REPLY 1
HP Recommended

@Levon2


Welcome to the HP Support Community!

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

Thank you

KrazyToad
I Am An HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.