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‎03-11-2020 01:59 PM

HP Recommended
Product: hp notebook
Operating System: Microsoft Windows 10 (64-bit)

Hi, I added  4 updates yesterday, now cortana is not working, system takes about 30 seconds to update when I go to another site, and I keep getting site not responding. All three problems since I updated yesterday (hp updates). I calledl hp helpdesk, and they kept trying to get me to buy  extra stuff, and stated they will send me to level 2, to fix my laptop problems. and that I would have to pay for this extra service(even though my warranty is still active(could not half understand what the man was saying with his strong accent and static  on the  phone connection). Last time I buy and hp product, unless there is no other choice.( or family)

1 REPLY 1

‎03-12-2020 10:24 AM

HP Recommended

@Levon2


Welcome to the HP Support Community!

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

Thank you

KrazyToad
I Am An HP Employee

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