Slow wake up from sleep mode

[Chieh-TIng]

I just bought envy 13 ( i7, 16GB ram, 512GB SSD)two weeks ago, and I noted the laptop waked up slowly ( around 10s) from sleep mode. The keyboard light turned on quickly but the monitor took 5-8 second to turn on. My 5 years old laptop can wake up in 1-2 second..... 

Could you please give me some suggestions to fix this problem? I don’t wanna pay 1000£ to get the laptop which is slower than my old kits. 

[The_Fossette]

@Chieh-TIng,

Welcome to the HP Forums!

Thank you for posting your query on this forum, it's a great place to find answers.

I reviewed your post and I understand that the computer is waking up slowing from sleep.

Don’t worry, I assure you I will try my best to get this sorted.

In order that I may provide you with an accurate solution, I will need a few more details.

• When was the last time the computer was working fine?
• Have you made any software or hardware changes on the computer?
• Have you performed any troubleshooting steps before posting?

While you respond to that, I recommend you update the BIOS and the graphics driver from the below link and check whether the issue is resolved.

https://support.hp.com/in-en/drivers

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[Chieh-TIng]

The computer is brand new so it was slow to wake up from sleep mode since I received it. 

I did not change that setting but updated the drivers of graphs and bios. But none of them works. 

My friend got same model and has this problem as well....

Brady

[The_Fossette]

@Chieh-TIng,

It is great to have you back and your patience is greatly appreciated.

I recommend you perform a reset on the computer and check if the issue is resolved.

https://support.hp.com/in-en/document/c04742289

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!