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‎07-15-2022 01:31 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

I factory reset my laptop and ever since I can't get it to boot up due to the SMART disk error 301 hard drive not found. All the typical fixes I've found online aren't working,  trying to use the image recovery option but I can't figure out what file to choose for it to work. Can someone tell me what to do here, I know the hard drive is good, something went wrong during the reset I assume. 

Category:
1 REPLY 1

‎07-18-2022 02:42 PM

HP Recommended

Hi @Cahoonit63 

 

Welcome to the HP Support Community.

 

I'd like to help! 

 

May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc. 

 

Keep me posted. 

 

 

NIRVANA_95
I am an HP Employee
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