Smart hard disc error 301

[Keltro47]

Hi how can I retrieve my HP loptop have issues in Smart hard disc error 301 thanks 

[Raj_05]

Hi @Keltro47,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

The SMART Hard Disk Error 301 on your HP laptop indicates a potential failure of the hard drive, which can lead to data loss. Here’s a step-by-step guide to help you troubleshoot and recover your data.

Backup Your Data

• If possible, back up your data immediately. Use an external hard drive, USB drive, or cloud storage. You can try accessing your files by:
  • Booting into Safe Mode.
  • Connecting the hard drive to another computer using a USB enclosure if you can’t boot your laptop.

Run Hard Drive Diagnostics

• HP Hardware Diagnostics:
  1. Turn off your laptop.
  2. Turn it back on and immediately press the Esc key repeatedly until the Startup Menu opens.
  3. Press F2 to run HP Hardware Diagnostics.
  4. Select Hard Drive Tests and run the Quick Test and Extended Test.

Check BIOS Settings

• Restart your laptop and enter the BIOS by pressing the F10 key during startup.
• Look for the Hard Drive section and check if the drive is detected.

Consider Hard Drive Replacement

• If diagnostics indicate a failing drive, you may need to replace it. Ensure you have the correct specifications for a replacement drive.

Reinstall the Operating System

• After replacing the hard drive, you can reinstall Windows using a recovery drive or installation media.

Additional Tips

• Keep your laptop's software up to date to avoid issues.
• Regularly back up important data to prevent loss.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support