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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
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Hello,
What is the exact model of your laptop (e.g. 5ES85EA)?
To find this product number P/N: this document.
The smart hard disk error a problem with your hard drive and it may need to be replaced. If possible, back up your personal files to a flash drive or external hard drive as soon as you can.
The following documents are available for reference:
Alternative solution: Please use the Microsoft Upgrade Tool to update Windows 10 to the latest version available below.
https://go.microsoft.com/fwlink/?LinkID=799445
In case of need, do not hesitate to contact us.
Best regards,
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