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HP Recommended
HP Laptop 15-da0211ur
Microsoft Windows 10 (64-bit)

When I start the Windows, it show me black screen with next text

SMART Hard Disk Error

The SMART hard disk error check detected an imminent failure. To ensure not data loss, please backup the content immediately and run the Hard Disk Test in System Diagnostics.

Hard Disk 1(301)

F2 System Diagnostics 

ENTER Continue Startup

For more information.... 

When I start Hard Drive Test in system Diagnostics, it works for some rime and just stop with next text

Testing Drive: 1

SMART CHECK: RECCOMENDED ACTION - Executing DST

Long DST: FAILED

Failure ID: Q4W0XR-9QWA2U-XD7W3G-61DX03

Product ID: 4RK33EA#ACB

HARD DRIVE 1

HDD Temperature: 46 degrees Celsius

Current version 1.21.0.0 - BIOS

And the link to the hp website

So, can u please tell me, what is that problem mean and what should I do? 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Unfortunately, I can't help you any more than I have.

 

Have a friend help you, or take it to a PC repair shop.

View solution in original post

9 REPLIES 9
HP Recommended

Hi:

 

The error code reported, Hard Disk 1 Full Test Failure, means the hard drive needs to be replaced, and the operating system reinstalled.

 

Below is the link to the user guides for your notebook, select the Maintenance and service guide, where you can find the hard drive removal and replacement procedure.

 

https://support.hp.com/us-en/product/hp-15-da0000-laptop-pc/20395828/manuals

 

After you replace the drive, you can use the HP cloud recovery tool to create a bootable USB recovery drive that will reinstall W10, the drivers and the software that originally came with your notebook.

 

Here is an info link for how to use that utility...

 

https://support.hp.com/us-en/document/c06162205

HP Recommended

Okay, thanks. Abd how can I find which models of other HardDisks I can use with my laptop? 

HP Recommended

You're very welcome.

 

You can use any 2.5" x 7.0mm drive you want.

 

You may even want to consider purchasing a better performing, normally more reliable solid state drive (SSD).

 

2.5" SSD's are listed toward toward the bottom of the page.

 

https://www.crucial.ru/compatible-upgrade-for/hp---compaq/hp-15-daxxxx-models-%2815-da0000---15-da00...

HP Recommended

Excuse me for another stupid question, but how can I understand can I replace HDD to SSD? 

HP Recommended

Hi:

 

The 2.5"  SSD goes where your dead 2.5" mechanical hard drive is now.  Direct swap.

 

Also, here is a video guide for how to take your notebook apart with various sections...

 

https://www.supportvideos.ext.hp.com/?q=15-Da0000

HP Recommended

To be honest, I couldn't understand anything🤔😥

HP Recommended

Unfortunately, I can't help you any more than I have.

 

Have a friend help you, or take it to a PC repair shop.

HP Recommended

Thanks this helped me!

HP Recommended

where can i purchase a replacement hard disk for my HP laptop?

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