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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
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- HP Community
- Notebooks
- Notebook Operating System and Recovery
- Smart hard disk error
Create an account on the HP Community to personalize your profile and ask a question
04-01-2020 10:43 AM
When I start the Windows, it show me black screen with next text
SMART Hard Disk Error
The SMART hard disk error check detected an imminent failure. To ensure not data loss, please backup the content immediately and run the Hard Disk Test in System Diagnostics.
Hard Disk 1(301)
F2 System Diagnostics
ENTER Continue Startup
For more information....
When I start Hard Drive Test in system Diagnostics, it works for some rime and just stop with next text
Testing Drive: 1
SMART CHECK: RECCOMENDED ACTION - Executing DST
Long DST: FAILED
Failure ID: Q4W0XR-9QWA2U-XD7W3G-61DX03
Product ID: 4RK33EA#ACB
HARD DRIVE 1
HDD Temperature: 46 degrees Celsius
Current version 1.21.0.0 - BIOS
And the link to the hp website
So, can u please tell me, what is that problem mean and what should I do?
Solved! Go to Solution.
04-01-2020 11:11 AM
Hi:
The error code reported, Hard Disk 1 Full Test Failure, means the hard drive needs to be replaced, and the operating system reinstalled.
Below is the link to the user guides for your notebook, select the Maintenance and service guide, where you can find the hard drive removal and replacement procedure.
https://support.hp.com/us-en/product/hp-15-da0000-laptop-pc/20395828/manuals
After you replace the drive, you can use the HP cloud recovery tool to create a bootable USB recovery drive that will reinstall W10, the drivers and the software that originally came with your notebook.
Here is an info link for how to use that utility...
04-01-2020 11:57 AM
You're very welcome.
You can use any 2.5" x 7.0mm drive you want.
You may even want to consider purchasing a better performing, normally more reliable solid state drive (SSD).
2.5" SSD's are listed toward toward the bottom of the page.
04-01-2020 02:38 PM
Hi:
The 2.5" SSD goes where your dead 2.5" mechanical hard drive is now. Direct swap.
Also, here is a video guide for how to take your notebook apart with various sections...
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