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‎09-21-2020 05:49 AM

HP Recommended
Operating System: Microsoft Windows 10 (32-bit)

On start up it says smart hard disk error I press f2 and it says not available 

6 REPLIES 6

‎09-21-2020 09:20 AM

HP Recommended

@Laura108 

Need to know the model number of your PC because if it is a Stream, the hard drive test most likely will NOT work.



I am a volunteer and I do not work for, nor represent, HP
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‎09-21-2020 10:29 AM

HP Recommended

Hello melded number is 14-bk069sa

 

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‎09-21-2020 10:47 AM

HP Recommended

Will this hard drive fit my laptop 

https://www.currys.co.uk/gbuk/computing-accessories/components-upgrades/internal-hard-drives/wd-main...

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‎09-21-2020 02:22 PM

HP Recommended

@Laura108 

No it won't -- as the specs for your model number show it having a 128 GB M.2 SSD.  Those are often not even removable by consumers, so to replace that, you would need to take the laptop to a repair facility where they can remove the SSD without damaging the PC.



I am a volunteer and I do not work for, nor represent, HP
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‎09-21-2020 11:32 PM

HP Recommended

Ok so it’s looking like a new laptop then

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‎09-22-2020 11:40 AM

HP Recommended

@Laura108 

It's your money -- it's your choice -- but 128GB m.2 SSDs here in the States go for less than $40USD, and even with paying for that to be replaced and Windows to be migrated, that is still less than the hundreds of pounds you would pay for a new laptop.



I am a volunteer and I do not work for, nor represent, HP
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