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‎05-06-2024 09:48 PM

HP Recommended

I have a smart hard disk error on my HP pavilion notebook I am wanting to know how I can fix this

 

 

 

 

3 REPLIES 3

‎05-06-2024 10:07 PM

HP Recommended

@Katking1 

 

Did you also receive 24-character code ? Sadly to say: Most of the time the 24 char disk failure id indicates the HDD is failing and it needs to be replaced.. Is it still under warranty ? If NOT, you have to replace yourself then rebuild your machine.

 

For (original) Windows 10/11. please use Cloud Recovery tools


               https://support.hp.com/us-en/document/ish_4511095-4511141-16


Regards.

BH
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‎05-06-2024 11:00 PM

HP Recommended

Hi there, no, did receive 24 character number but did receive - Hard Disk 1 (301)?  Does that have any significance?  Did try a systems diagnostics test and it failed.

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‎05-06-2024 11:02 PM

HP Recommended

Did not get 24 digit number

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