So I only paid for a 250GB HDD but got a 1TB hdd that reports as a 250GB HDD? Wait? WHAT??

[djmerchant]

I have a HP Notebook 17-y031nr with  product ID- W2N16UA#ABA and SN- [edited] that I bought a few years ago directly on the HP website.  I got home the other night and hit the power button and all it would do is beep once and shut back off.  ANY reasons why??

I went through all the normal troubleshooting steps- 

1) Took the battery off and held the power button for 30 seconds to "reset" the computer.  NOPE!

2) Plugged a HDMI cable from the laptop into a working monitor.  NOPE!

3) Unplugged and plugged back in the RAM chip.  NOPE

4 trough 9) Every other suggestion imaginable.

I took the laptop apart and found out that the the single beep was coming from the HDD.  I removed the HDD and typed the model # into a search and found out that they are pretty expensive and that blew my mind.  Then I looked closer and saw that the HDD was 1TB.  HUH?  I ordered a laptop with 250GB and it always reported that it was only 250GB.  But the HDD is indeed 1TB.  So it would appear that HP uses the same HDD in many models but somehow manipulates the available space depending on how much you spend.  Who knew???  I'm also curious how to get the FULL capacity of my new HDD when I replace it.

[banhien]

@djmerchant 

Its specs

    https://support.hp.com/au-en/document/c05146439

It has  1 TB 5400 rpm SATA and that is on officially specs.

>>>> I bought a few years ago directly on the HP website.

You bought it FEW YEARS ago and you are saying So it would appear that HP uses the same HDD in many models but somehow manipulates the available space depending on how much you spend. Who knew??? I'm also curious how to get the FULL capacity of my new HDD when I replace it.

To be honest. I don't trust you when you saying that.

Regards.

[iomare]

Hi,

There seems to be some confusion regarding the capacity of the Hard Drive. Anyway, your notebook came with a 1TB HDD and it could be that you had a 250GB partition and never really saw the rest of the Capacity. I would not really know why.

Anyway, once you removed the HDD and try turning on the PC does the HP logo appear. Does a screen appear saying there is no OS? You could have more than just a Hard Drive problem as usually if the Hard Drive fails, the computer still goes to Bios or an error screen.

Does the screen remain black?

If you are replacing the drive you could replace with a 2.5" SATA3 SSD which would give a boost to performance and maybe add another 4GB of DDR3L 1600MHz RAM.

Service manual:

http://h10032.www1.hp.com/ctg/Manual/c05143572

Hope it helps,

David

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