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HP Recommended
HP Notebook - 15-bs113dx
Microsoft Windows 10 (64-bit)

Hello, I recently received an Hp laptop. Your Windows was not activated. I tried to install several basic programs (I had the setup on my external drive) like video and music players and to edit photos, also put new drivers with DriverPack. But always when trying it told me corrupt files. I have a Windows bootable drive that I have used several times before for other PCs. I formatted that laptop to install Windows 10 with my memory and it couldn't either, it also told me that the files were corrupted. I took the laptop to a specialist thinking it was the hard drive, we even tried several M2 (sata and Pci) and none of them worked on my laptop. Then we tried an SSD in another laptop and it worked perfectly, but when I put it in mine it worked but also when installing Windows it said corrupt files. We installed Windows on that disk for another laptop and then we put the SSD in my laptop and I boot Windows, only it won't let me put drivers or programs, it keeps saying that the files are corrupt. Then the problem is not the hard drive, nor Windows. It's on the laptop. For some reason it won't let you install anything or recognize any M2. What could it be?

1 REPLY 1
HP Recommended

@Tonybra wrote:

Hello, I recently received an Hp laptop. Your Windows was not activated.


@Tonybra 

 

Its specs

 

               https://support.hp.com/au-en/document/c05934008

 

It came with Windows 10 Home 64. All machines come with Windows 10 pre-installed won't need to activate.

 

Where the driver pack come from ? Is it from HP ? Sounds like you played too much with your machine. Please perform a factory restore using

 

                https://support.hp.com/us-en/document/c06162205

Regards.

 

BH
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