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HP Recommended
HP 14-dk0000ur 6nc26ea
Microsoft Windows 10 (64-bit)
Hello.
 
When buying a new laptop, there was a problem that the HP 14-dk0000ur 6nc26ea laptop was sold without the windows operating system and there the hard disk was already divided into three sections by the manufacturer. When you tried to install the system in any of these partitions, a Windows installation error occurred:
 
"Windows cannot be installed on this disk. The selected disk contains a table of MBR partitions. On EFI systems, Windows can only be installed on a GPT disk. "
 
The most interesting thing is that the HP support service could not explain this and tell you what to do. I only found this in user forums on the Internet. And then not immediately, spending a lot of time. The position of HP is this: You bought a laptop from us, without a system, so we can not tell you anything about this topic. (But if you bought a laptop from us with Windows installed, then we would definitely help you)
 
How did I solve the problem on the advice of users in Internet forums?
 
I just deleted all these three sections in the Windows installation system and clicked "next" and then I managed to install everything. I solved the problem. The system was installed without problems. ((It turns out that the hard disk was configured by the manufacturer in the same format, and the system is not installed in this case. Because the system is installed in a different format. But when I deleted all these partitions on the hard disk, the problem was solved. It turns out that I deleted this partition format installed by the manufacturer and the system was able to create its own format and install Windows 10 from a flash drive via the USB port.

 

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2 REPLIES 2
HP Recommended

@Siemens_Porsche 

You make this sound like this is some Big Mystery -- but this is the standard way Windows installation works.  When the installer is confronted with a blank drive, with no partitions, it automatically creates the partitions it needs and formats them accordingly.

 

If you had come here and asked about this, we would have told you this.



I am a volunteer and I do not work for, nor represent, HP
HP Recommended

Exactly a mystery, WAWood!

 

You see, in Russia, no one can explain this properly. We called HP support, they don't know, I suggest using the console to register, but they don't say how, go to Microsoft support, and there is also answer, saying that "the manufacturer has built a hard disk or hard disk is malfunctioning", we don't know Microsoft. Please contact HP.

 

That is, a vicious circle. I spent a lot of time trying to find a way to solve this problem through Russian-language forums, without complex actions in the console and BIOS. And the HP website only has a forum in English. There is no forum in Russian. When I realized this, I called Microsoft and HP and told them everything. And you know what they told me? That this is not quite the right option, although it is effective. And they, like Microsoft and HP support, refuse to take this option of mine into service. That is, people will continue to suffer, you need to understand all these problems, spend a lot of time... This laptop is not mine at all, it was bought by a woman for her daughter... And she calls me and asks what to do, almost with tears in her eyes... And I started this investigation...

P.S. This shouldn't be happening. The client bought a laptop, the manufacturer is OBLIGED to provide this information immediately upon the client's request, and not send it to Microsoft... (and Microsoft correctly said that " the hard disk is faulty or specially designed

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