Something Has Broken USB-C Port Charging on Spectre X360 - 13

[ABCarr1]

One of our users has an HP Spectre X360 - 13 with a charging issue. A recent Windows or HP driver update seems to have broken his USB-C charging capability. While trying to diagnose the issue with him, the battery reserve dipped down to 10-15%. I had him shut down the laptop to conserve what precious capacity he had left. Doing a bit of research, I came up with this link:

https://support.hp.com/us-en/document/c05942533

I had him restart, but basically the battery died before the OS came up. So I'm in a bit of a pickle here.....a dead laptop with seemingly no way to recharge it. I'm wondering if leaving the charger connected to USB-C while powered off will work (since it is not aware of any OS/driver issues then).

[Kumar0307]

@ABCarr1, Welcome to the HP Support Community!

I appreciate your efforts in trying to resolve this issue by performing the necessary troubleshooting steps.

Have you tried the steps mentioned in the document(CUSTOMER ADVISORY) that you have attached?

Kindly try those steps which may resolve this issue.

Also, try with an alternate compatible power adapter and check.

If the issue persists, please reach out to the HP Support in your region regarding the service options. 

Keep me posted for any other assistance.

Hope this helps! Keep me posted. 

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