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HP Recommended
HP ENVY 13-ay1000 x360 Convertible PC (3T486AV)
Microsoft Windows 11

Sometimes Keys Like i,8,k won't works

1 REPLY 1
HP Recommended

Have you run diagnostics?
Tap the ESC key after powering on and press F2 to run diagnostics.

If the keys fail during diagnostics then hardware problem.

Click here to check warranty
and
Click here for world-wide contact info

If not in warranty then ...


Laptop keys can be replaced. Some models are more difficult than others. Usually it is easier to replace a key or two than the keyboard.  There are a number of companies

https://www.laptop-keys.com/

https://www.google.com/search?q=ebay+replace+key+on+hp+laptop

https://www.laptopkeyreplacements.com

https://laptopkey.com/

 

This should be your system

https://laptopkey.com/hp-envy-x360-13-ay1000-backlit-black-laptop-keyboard-key-replacement/

-or-

https://www.amazon.com/s?k=hp+envy+13-ay+keyboard+replacement

replacing the entire keyboard is difficult as all parts need to be removed.


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