Speaker Issues

[Shudarsan]

Hi, 
I have an HP Omen 15 i5-8th 12GB RAM laptop.
I am having some problems with the speaker system. The intensity of sound keeps fluctuating. Sometimes, it works perfectly, but at times even though the level is at 100, it is very low.  The speaker volume is not stable.
Could you please help me out.

Thanks, 

Shudarsan

[praveen196]

@Shudarsan Welcome to HP Community!

I understand when you play audio from your PC the volume is very low.

Don't worry I'll try to help you out.

Did you make any software or hardware changes on your laptop?

Please try the steps recommended below.

Go to Control Panel -> Devices Manager -> Audio, Video and Games Controllers

And find there Realtek audio card. Click on it with the right button of your mouse and choose ' Properties '.
Select ' Driver ' tab and select Roll Back Driver check if the issue persists.

Go to Windows Device Manager > Sound, video and game controllers section.
In the list of audio device drivers, look for Realtek High-Definition Audio. This is the device driver for BeatsAudio (a little bit sneaky, wouldn’t you say?).
Right-click and select Disable. The downward arrow displays on this driver, indicating it is disabled. (NOTE: At this point, you won’t be able to play any music files.)
Right-click and select Update Driver Software.
Select Browse my computer for driver software.
Select Let me pick from a list of device drivers on my computer.
You should see a window that says Select the device driver you want to install this hardware. NOTE: If you see a window that says something like This is the best driver for this device, exit the window and repeat steps 4, 5, and 6.
In the Model box, highlight High Definition Audio Device (this is the substitute audio device driver) and click Next.
At the Update Driver Warning window, click Yes. You should see a confirmation window with High Definition Audio Device displayed. Click Close.
In the list of audio device drivers in the Sound, video and game controllers section, you’ll notice that the High Definition Audio Device now displays instead of Realtek High-Definition Audio.
At the prompt to reboot, click Yes.

If the issue still persists try the steps recommended below.

Is the loudness equalization off? If not, please:
Right, click the speaker icon
select 'Playback Devices'. 
Highlight the default device
Click Properties
Click Enhancements tab
Next to 'Loudness Equalization' take out the check mark in the box.
Click Apply
Click OK

Also, try updating the audio driver, chipset and BIOS from the links below.

https://support.hp.com/us-en/drivers

If the issue still persists uninstall the audio driver from device manager and install the drivers using HP recovery manager.

Refer this article to know how to restore drivers using HP recovery manager.

If the issue still persists after try running a system diagnostics test on your PC and check if the hardware components are functioning correctly.

Refer this article to know more information about running system diagnostics on your PC.

Keep us posted,

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