• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎07-18-2019 08:18 AM

HP Recommended
Product: Spectre 360 13-4002dx
Operating System: Microsoft Windows 10 (64-bit)

My Spectre just up and quit working.  I have read through the messages on this topic and none of the solutions work for me. The hard reset doesn't do anything. When I plug it in there is no amber light. I know I am out of warranty, but at the very least I would like to be able to my data back move on. I've been a HP customer for years and this is the first time an HP computer has just blinked-out without any sort of warning sign. Is there anything I can do to get my computer up, or get the data?

1 REPLY 1

‎07-20-2019 01:44 AM - edited ‎07-20-2019 02:00 AM

HP Recommended

Best option for retrieving files will be to disassemble it and remove the SSD. Connect it to a SSD to USB Adapter and plug into usb port of a working PC. You should be able to browse the drive and copy files over to drive of host machine. Maintenance and Service Guides are here:

https://support.hp.com/us-en/product/hp-spectre-13-4000-x360-convertible-pc/7527520/model/8082197/ma...

If you want to try to revive the Spectre, several members have reported using this service with good results. If you don't see your specific model just select any Spectre and then message him. He states that he will create a listing for any model he doesn't have a listing for currently.

https://www.ebay.com/str/computerspartsrus?rt=nc

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.