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‎12-20-2025 03:26 AM

HP Recommended
Product: HP Spectre x360 - 13-ae024tu
Operating System: Microsoft Windows 11

Hi folks, I have HP Spectre x360 Convertible Model 13-ae024TU. Running Windows 11 latest version and patch update.

- Some of the keys on the integrated keyboard are intermittently not working 4,5,r,t,f,g,v,b rest of the keys work fine.

- Updated the PS/2 keyboard driver (used by the integrated keyboard) - still fails

- Reinstalled the last Windows update

- re-Installed BIOS update

- Contacted HP support on WhatsApp. They/we did lots of tests and checks.

- Keyboard Diagnostics sometimes passed, sometimes some of the keys failed - intermittent failures (always the same keys).

- Eventually a boot in safe mode seemed to fix the problem. But ive now just booted and the same keys arent working again.

- With a wireless /dongle Logitec keyboard all keys work perfectly well.

- The wireless keyboard /dongle loads a HID driver, the integrated keyboard loads a PS/2 keyboard driver

- Cant be a hardware keys issue as the keys work perfectly after the Safe Mode boot.

Any assistance would be greatly appreciated.

 

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