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‎05-03-2020 04:04 PM

HP Recommended
Product: Spectre X360
Operating System: Microsoft Windows 10 (64-bit)

I previously had sent my laptop in under repair case BLPT1292-01 and there were no details as to what was done. The laptop is having the same issues again... It will not stay off no matter how you shut it down. I have performed a complete reset/reinstall of windows and updated BIOS and all other drivers... Need to get this sorted.

2 REPLIES 2

‎05-06-2020 03:38 PM

HP Recommended

BUMP..

 

From what I am reading online this sounds like they replaced my motherboard and its failed again...HP HELP!

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‎05-12-2020 06:09 AM

HP Recommended

Hi @jginochio

 

Welcome to the HP Support Community. 

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

Thank you for visiting the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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