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Rikaaay
New member
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Message 1 of 2
159
Flag Post

Spectre folio whea uncorrectable error

‎08-02-2020 04:48 AM

HP Recommended
Product: Spectre folio 13
Operating System: Microsoft Windows 10 (64-bit)

I recently purchased a manufacturer refurbished spectre folio, since getting it I have repeatedly had problems with the screen freezing or getting bsod with error message whea uncorrectable error. I've searched for fixes for this and so far I have updated all drivers, run cskdsk, run all the diagnostic tools that I found on it (all turning up nothing), updated Windows, switched to cool mode in bios (in case Overheating was the problem),tried different performance settings. There were other suggestions which I could not do such as reseat the memory (because its a folio I can't access this) and reset overclocking (I don't think it has the ability to overclock). I am trying to fix this myself instead of sending it back because I love the laptop and don't know how easily I will be able to get another as its discontinued. I have avoided doing a factory reset so far as I figured it will have had one before I got it so if its still having the problem it probably won't help, however I'll do that as a last resort before contacting the seller and returning it. Any advice or suggestions would be much appreciated. 

1 REPLY 1
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praveen196
HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post

‎08-04-2020 04:45 PM

HP Recommended

@Rikaaay Welcome to HP Community!

 

I understand that you are getting whea uncorrectable error.

 

In that case, I would suggets you contact our phone support and check for the support option. They will help you.

 

Or you can contact the local service center for help.

 

Here is how you can get in touch with phone support.

 

 

1)Click on this link - www.hp.com/contacthp/

 

2)Select the product type.

 

3)Enter the serial number of your device or select let HP detect your product option.

 

4)Select the country from the drop-down.

 

5)You should see the HP phone support number or Chat option listed.

 

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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