cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
1 0 0 0
Message 1 of 2
159
Flag Post

Spectre folio whea uncorrectable error

HP Recommended
Spectre folio 13
Microsoft Windows 10 (64-bit)

I recently purchased a manufacturer refurbished spectre folio, since getting it I have repeatedly had problems with the screen freezing or getting bsod with error message whea uncorrectable error. I've searched for fixes for this and so far I have updated all drivers, run cskdsk, run all the diagnostic tools that I found on it (all turning up nothing), updated Windows, switched to cool mode in bios (in case Overheating was the problem),tried different performance settings. There were other suggestions which I could not do such as reseat the memory (because its a folio I can't access this) and reset overclocking (I don't think it has the ability to overclock). I am trying to fix this myself instead of sending it back because I love the laptop and don't know how easily I will be able to get another as its discontinued. I have avoided doing a factory reset so far as I figured it will have had one before I got it so if its still having the problem it probably won't help, however I'll do that as a last resort before contacting the seller and returning it. Any advice or suggestions would be much appreciated. 

1 REPLY 1
Highlighted
HP Support Agent
HP Support Agent
10,488 10,491 453 719
Message 2 of 2
Flag Post
HP Recommended

@Rikaaay Welcome to HP Community!

 

I understand that you are getting whea uncorrectable error.

 

In that case, I would suggets you contact our phone support and check for the support option. They will help you.

 

Or you can contact the local service center for help.

 

Here is how you can get in touch with phone support.

 

 

1)Click on this link - www.hp.com/contacthp/

 

2)Select the product type.

 

3)Enter the serial number of your device or select let HP detect your product option.

 

4)Select the country from the drop-down.

 

5)You should see the HP phone support number or Chat option listed.

 

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation