Spectre x360 14 Keeps Rebooting

[CheyenneP]

I got a new HP Spectre x360 -14 a couple weeks ago, and it keeps restarting. The laptop automatically updated the OS to Windows 11 when I first opened it. At random times, the laptop crashes and restarts. It doesn't matter if I'm only looking at one Chrome tab or if I have a bunch of programs running at once. The screen first goes black with the frown face and reads "Your device ran into a problem and needs to restart. We're just collecting some error info, and then we'll restart for you." That message disappears after a second, and another screen shows up before it restarts. I've attached a picture of what comes up on the screen before it restarts (sorry it's blurry).  Any advice would be greatly appreciated.

[praveenbv]

Hi@CheyenneP,

Welcome to the HP Support Community!

This self-help document HP PCs – Support for Windows 11 Link

 Hope this helps! Keep me posted.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Have a great day! 

[AndyStuart87]

If your Windows computer restarts or reboots without any warning automatically or goes into a reboot loop, there are several reasons that could cause this to happen. It could be the failure of some hardware component, over-heating, Windows Update or a Stop Error. Further, I suggest you to check the below link which may help you identify and fix the problem:

https://www.thewindowsclub.com/windows-computer-restarts-without-warning

Hope it helps!

[praveenbv]

Hi@AndyStuart87,

Please contact Microsoft support, 

 As we have limited support boundaries in the support community as of now,