Spectre x360 15 stuck on HP logo

[Stevem6502]

I have a Spectre x360 15-eb0043dx that won't boot.  I gets stuck on the HP logo screen with the spinning circle going round forever.  Booting to the recovery utility (f11), automatic recovery fails, Restore can't find any restore points, and trying to recover from an image (I'm assuming the factory Windows image) says the file isn't found.  Going to the command line, it appears to be running windows from Volume X (X:\Windows\System32>)).  running Chkdsk finds problems with the X volume, but can't repair because the volume is write protected.  Diskpart list options finds no disks, and no volumes.  Don't know what happened to C, but it isn't accessible from the command prompt.

Running hardware diagnostics (esc, f2), all hardware tests pass, including short and long tests on storage devices.  It shows two SSDs, though from the sizes reported, I'd guess they are two partitions on one 500GB SSD.  Either way, both pass and show low wear (1/2=wear level 1, 2/2 = wear level 0) .

Not even worried about recovering data, I just want to get back to a functioning Windows install.  Next steps?

[Raj2111]

Hi @Stevem6502 

Welcome to the HP support community.
 

I understand you're experiencing an issue with your HP device, and I apologize for any inconvenience this may have caused. I'm here to help you today.

Here’s a short, step-by-step guide to help you get your HP Spectre x360 working again, given your situation:

1. Use Windows Recovery Environment (WinRE)

Since automatic recovery failed, let's try some alternative options in Windows Recovery Environment.

1. Power off the laptop completely.
2. Press Esc repeatedly as you power it back on to get to the Startup Menu.
3. Press F11 to enter Recovery Environment.

Try the following options:

• Startup Repair: Let it attempt to fix the boot issues.
• System Restore: If it detects restore points (you said it didn't, but worth checking again).
• Reset this PC: Choose Remove Everything to do a fresh install (if you’re okay with losing everything).

2. Check Disk and Volume with Command Prompt

If you can still access the Command Prompt (X:\Windows\System32>), try these commands:

Fix the write protection:

Check for errors on the disk (replace C: with the correct drive if necessary):

If it finds issues, try to repair them.

Code: diskpart list disk select disk 0 (or the disk you want to fix) attributes disk clear readonly exit

check error: chkdsk C: /f /r

3. Rebuild the Boot Configuration Data (BCD)

You may need to rebuild the BCD to fix boot issues.

1. From the Command Prompt, type:These commands will attempt to rebuild the boot files and MBR (Master Boot Record).

4. Use a Bootable USB (Windows Installation Media)

If the above steps don’t work:

1. Create a bootable USB drive with Windows 10/11 installation media on another PC (using the Media Creation Tool).
2. Boot from the USB drive (you may need to change boot order in BIOS: F10 during startup).
3. Choose Repair Your Computer > Troubleshoot > Advanced Options.
4. Run Startup Repair or Command Prompt for advanced troubleshooting.

5. Consider a Clean Installation

If nothing works, you might have to do a fresh Windows installation:

1. Boot from the Windows installation USB.
2. Choose Install Windows and select the appropriate partition for installation (delete existing partitions if necessary).
3. Follow the on-screen instructions to reinstall Windows.

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

-Regards
Raj-HP Support