• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
Spectre x360 convertible 15-eb0043dx
Microsoft Windows 10 (64-bit)

Ok so my daughter has become very interested in technology and she seems to have a nack for it but it seems she was messing around the bios and set a password and can't remember what it was so being locked out of my laptop I tried everything from powering off and back on pressing esc, as well as trying the f10, f9 keys but of course to no avail it didn't help the screen stayed the same black screen with a blue box the said enter administrative password or power password. I was desperate and decided to open the it and disconnect the battery for a while and holding the power button for 15 seconds to make sure I drained any residual power left. Turned it back on and the same screen came back on so I tried it again only this time nothing it won't turn back on at all. All it does is the power light and the charging light flash  at the same time very slow and continuously.  Someone help please.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@broluke87 

Don't mean to sound overly critical -- but this is what you get when someone messes with something they do not understand -- and this is especially bad because we can not help you with this and you can not fix this yourself.

 

The problem is that with a BIOS password, that is encoded into the firmware of a chip on the system board, and since that chip is not removable, the entire system board then needs to be replaced -- and that could easily cost as much as simply replacing the laptop.

 

If you are not prepared to spend the money to get HP to replace the motherboard, you would have to take the PC to a local repair facility to see if they can do it for you -- but we can not assist in that in any way.



I am a volunteer and I do not work for, nor represent, HP

View solution in original post

2 REPLIES 2
HP Recommended

@broluke87 

Don't mean to sound overly critical -- but this is what you get when someone messes with something they do not understand -- and this is especially bad because we can not help you with this and you can not fix this yourself.

 

The problem is that with a BIOS password, that is encoded into the firmware of a chip on the system board, and since that chip is not removable, the entire system board then needs to be replaced -- and that could easily cost as much as simply replacing the laptop.

 

If you are not prepared to spend the money to get HP to replace the motherboard, you would have to take the PC to a local repair facility to see if they can do it for you -- but we can not assist in that in any way.



I am a volunteer and I do not work for, nor represent, HP
HP Recommended

Thats what I was afraid of. I figured this is what the end result was going to be I was just hoping my assumption  was wrong.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.