Spectre x360 15T High Battery Drain at Idle (15t-df100 CTO)

[Fishwithadeagle]

So I've been doing a little digging through my new Spectre x360 15t Late 2019 Gem Cut Model seems to have some really high power draw at idle. 

Specs:

-9750h running at stock voltage (will likely undervolt in the future)

-GTX 1650 (also running at stock)

-16gb Ram

-1TB intel optane combo ssd running stock configured from HP

-Laptop is running in power saver mode

Symptoms:

-The laptop is only getting around 5 hours of standard use on things like word processors

-Stats from the BatteryInfoView program

  +Around 10k milliwatts of power used at idle, seemingly never less (this would mean that at complete idle, the laptop would only last 8 hours)

-Stats from Throttlestop

  +The cpu rarely enters a c-state lower than c2 (Ie c3-c9)

-The laptop is also relatively toasty on the underside with nothing running

-Frequencies of the dedicated graphics card are low, signifying that this isn't being used to draw the desktop. 

-Strong signal strength on wifi

-Nothing else plugged in that could drain the battery

-The battery checks out in hp support assistant and shows 96% of the original rated capacity and 100% health.

Question:

-Does anyone else have symptoms like this on their new Spectre x360 Late 2019 Gem Cut model (15t-df100 product number 5ZV29AV)? 

Also:

-Would other people with this laptop be able to run BatteryInfoViewer and tell me what the results are? This would allow us to compare what is going on with the laptops at idle and nail down what is causing this issue.

Key words: battery drain, short battery life, battery dying, c-states, c states

[Echo_Lake]

@Fishwithadeagle

Thank you for posting on the HP Support Community.

• Did this happen after a recent window or software update?
• Did you try another charger?

While you respond to that, let's try these steps: 

Hard Reset: Follow steps from the link: https://hp.care/2GnkMa8. (do not skip any troubleshooting steps even if you feel steps are repeating)

BIOS default: 

1. Turn off the computer and wait five seconds.
2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
4. Press F10 to Save and Exit.
5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
6. Follow the prompts to restart your computer. If the issue persists, follow the next steps.

Run hardware diagnostics test on battery and Charger:

Use the following steps to open the Component Tests menu.

1. Hold the power button for at least five seconds to turn off the computer.
2. Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.
3. On the main menu, click Component Tests.
4. The Component Tests menu displays. Your Component Tests menu might be different, depending on the components installed on your computer.
5. To run both tests simultaneously, in the Component Tests menu, click Power Source, and then click Run once. Each component can also be tested individually.

AC Adapter Test:

The AC Adapter test provides an interactive test to determine if the AC power adapter is functioning properly. A good battery is required for this test. Before running the AC Adapter Test, HP recommends verifying that your computer can receive power by connecting a known working AC adapter.

Follow these steps to perform the AC Adapter Test.

• In the Component Tests menu, click Power, and then click an AC Adapter Test.
• Click Run once.
• The AC Adapter Test begins.
• When the test is complete, the results are displayed on the screen.

Battery Test:

Follow these steps to perform the Battery Test:

1. In the Component Tests menu, click Power, and then click Battery.
2. Click Run once. The Battery Test begins.
3. When the battery test is complete, the results are displayed on the screen. For additional battery information, click Battery Details.

If the test passes, continue with these steps:

1. Go to Start, search for Device Manager, and open this result.

2. Expand batteries.

3. Right-click on the ACPI option (usually the 2nd option) and select delete or uninstall. Follow the prompts.

4. Shut down the computer. 

5. Disconnect the charger.

6. Remove the battery.

7. Hold down the power button for 1 minute.

8. Insert the battery only.

9. Attempt to turn the battery on.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[CNC2020]

I was given this as gift for Christmas. It has been a nightmare. I'm having the same issue with the heat as you. Sometimes the laptop and charger feel so hot - might could fry an egg on it! The tests, suggestions, tips & tricks have been endless, all to no avail! I have other issues going on with this laptop such as … warranty keeps saying it was activated 3 months ago, MLSafe also says it has expired, one min HP says this is a 5KC45AV and the next HP says it's a 5ZV29AV then back to 5KC45AV. The laptop system itself says that it is a 5ZV29AV. Also having an issue with the Serial Number. When I bought this, it was suppose to have Windows 10 Home on it and a Key was supposed to be on the side of the box to upgrade to Windows 10 Pro. When it arrived at my home, there was no such key, but to my surprise when I started it up, it had Windows 10 Pro already on it. There are other issues. 

Have you found anything that has fixed the extreme overheating in yours yet? 

[praveen196]

@CNC2020 Welcome to HP Community!

I understand that the laptop charger is getting overheated.

Have you tried with different wall outlets?

Have you performed the component test for the Ac adapter test?

Please try the following steps and check.

Unplug the charger and use the laptop until the battery drains to 15%. 

Turn off the laptop and turn it back on after 30mins. 

Reinstalled Microsoft ACPI-Compliant Control Method Battery under device manager: 
1) In the search box, type, and open “Device Manager”.  

2) Expand “Batteries”.  

3) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there.  

4) Click on “Uninstall”.  

5) At the prompt put a check in the box to remove the current driver  

6) Shutdown the computer.  

7) Remove the battery for a minute and then put it back in.  

😎 When the computer comes back up it should automatically find the driver.  

9) Go to Device Manager.  

10) Expand Batteries.  

11) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there. 

12) Click "Search automatically for updated driver software"  

Do the same thing with Microsoft ACPI-Compliant Embedded Controller.  

Restart the computer and the issue should be fixed. 

Also, update the BIOS.

Please click the below link to check the product warranty.

https://support.hp.com/us-en/checkwarranty

let me know how that pans out,

And the answer to the above question will help me, help you!

Keep me posted, and if any of the above questionnaires helped resolve the issue, 

Mark this post as an "Accepted Solution".
Good luck.