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‎06-14-2020 07:21 PM

HP Recommended
Product: Spectre x360 Model 15-ch011dx
Operating System: Microsoft Windows 10 (64-bit)

Attempted June Windows 10 update. Everything except Wireless network seems to work. WLAN is completely non functional. Went through all the HPC trouble shooting checks and tools download checks. Updated all bios, firmware, and drivers.

 

Can connect to local wifi router, but can not get through to internet. All diagnostics find nothing wrong, it just does not work.

 

Rolled back to previous Windows version and wireless works fine, go forward to June update, and wireless stops working again.

1 REPLY 1

‎06-14-2020 08:09 PM

HP Recommended

Hi:

 

The parts list for your model indicates that it comes with the Intel 9260 AC wifi adapter.

 

https://partsurfer.hp.com/Search.aspx?searchText=2LV24UA

 

I have that model wifi card in an older Dell business desktop PC that I had recently updated to W10 v.20-04, and it works fine.

 

See if installing the latest wifi and bluetooth drivers for the card prior to doing the update to v20.04 resolves the problem for you.

 

https://downloadcenter.intel.com/download/29520/Windows-10-Wi-Fi-Drivers-for-Intel-Wireless-Adapters...

 

https://downloadcenter.intel.com/download/29538/Intel-Wireless-Bluetooth-for-Windows-10?product=9944...

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