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‎10-20-2018 09:09 AM

HP Recommended
Product: HP Spectre x360 - 13-ae012dx
Operating System: Microsoft Windows 10 (64-bit)

Greetings, for a while now (like the past 1-2 weeks) I've been receiving this scary message at many startups (not every time I booted up the pc actually) that said that fans were not working properly and that I could get errors or data loss. I'm still under warranty and I would like to solve this problem as soon as possible, I already tried to follow guides found on this forum such as trying to blow off dust or to power reset the computer but that, unfortunately, did not solve the problem. Please help me find a solution to my problem than you.

1 REPLY 1

‎10-20-2018 01:24 PM

HP Recommended

Hello @Wingo21,

 

Since you are under warranty and have tried the common troubleshooting steps, I would kindly suggest contacting HP for support options:

 

Contact HP Worldwide here.

 

Phone HP Worldwide here.

Check warranty status here.

 

Find an HP Authorized Service Center near you here.

 

Kind regards,

Eddy

I used to be an HP Expert. I no longer participate in this community.
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