Spectre x360 is not registering screen flip

[Sarah1062]

Hi,

When I rotate into tablet mode the laptop doesn't register that this happens and the keyboard is still active, the pop-up asking if I want to switch also doesn't come up even though in settings it says it should. I have followed the advice from a previous issue which was answered (Link), however that hasn't worked. 

Thank-you

[DavidSMP · Accepted solution]

@Sarah1062,

Good Day.  A warm welcome to the HP community. I reviewed the case regarding issues with the keyboard being active in tablet mode also. Superb description, brilliant troubleshooting and terrific observations made before posting. Kudos to you for that. 🙂

To assist you with accurate information I would require more information regarding this:

• Did this occur after a recent software or Windows update?
• Did you check if the notebook has switched to tablet mode completely?

For now, try these steps:

Please perform a hard reset on the notebook by following instructions from this link: https://hp.care/2nwQ054

Then perform these steps:

Please try these steps:

1. Go to control panel

2. Go to Display

3. Go to Adjust Resolution

4. Be sure "Allow the screen to auto-rotate" is CHECKED.

Solution 1:

The keyboard in Windows 10 has an automatic detector to disable the keyboard and the trackpad as soon as it becomes a 'tablet'. To access it go to the following menu items:
Control panel (NOT SETTINGS) -> Keyboard (use icons) -> Keyboard Lock -> Auto-Lock the keyboard and touchpad (recommended)
You can use these settings to disable the keyboard in tablet mode

Solution 2

Some of the users who had the similar issue have mentioned in some forums that the issue is fixed by adjusting the angle of the tablet. When the laptop is rotated sideways it attempts to switch to tablet mode, even when you have not adjusted the screen angle. The sensing is done by an orientation sensor in the base of the laptop, not in the hinges. So, to turn the keyboard back on and to go to laptop mode try tilting the whole laptop towards you slightly and check.

Solution 3: 

• If it does not please perform a complete system recovery again to factory settings.
• Then install the latest version of HP support assistant.
• Please perform all Windows update again.
• Then update the Intel Integrated Sensor Solution Driver from https://hp.care/2syreDe and follow the on-screen instructions.
• Please run the Intel driver utility and update it from the Intel website.
• Also, ensure that you have the latest bios update by running HP support assistant.
• This should do the trick for you if there is no hardware issue with the computer.

Solution 4

Go to Device Manager > System devices > Intel Integrated Sensor Solution and ensure that the driver is enabled.

Solution 5:

• Create a new local user account as an administrator by following instructions from this link: https://hp.care/2rZfJBC
• Restart the computer and log in to the new user account and check if the keyboard gets disabled.
• This should do the trick for you.

If the issue continues, then back up your important data and perform a Microsoft push-button reset from this link: https://hp.care/2toQrBj  to factory settings to eliminate hardware issues with the computer.

This should correct the situation. If it continues, then contact HP phone support to get the notebook repaired. I am being honest about it by keeping your best interest in mind.

HP Technical Support can be reached by clicking on the following link: https://hp.care/2r9wSvP

• Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.
• Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.
• Once completed click the 'Show Options' icon on the bottom right.
• Lastly, scroll down to the bottom of the page and select 'Get phone number.' A case number and phone number will now populate for you.

They will be happy to assist you immediately.

If the unit is under warranty, the manufacturer’s warranty should take care of it for you.

Perform all these steps patiently as it is critical to resolving the issue. Good luck to you. I will keep a watch for your response.  

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care and have a blessed week ahead. 🙂