Spectre x360 laptop is overheating when plugged in, heard a spark noise, and saw smoke from keyboard

[Artsy21]

My 2019 Spectre x360 is overheating when plugged in.  I just noticed a 'spark' noise and smoke coming from the laptop.  I unplugged it immediately and it's now cooling down and seems to be functioning ok. However, I'm very concerned, as eventually I will need more power. I'm travelling for business, and need this computer to be working! 

Please can someone from HP help?  

[praveenbv]

Hi @Artsy21, Welcome to the HP Support Community.  

Apologies for all the inconvenience

Don't worry as I'll be glad to help, 

I appreciate your efforts to try and resolve the issue, and in order to fix this issue,  your computer needs to be serviced.  As we have limited support boundaries in the support community as of now,

As this is a hardware issue, I'd suggest youContact HPin your region regarding the service options for your computer. 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.   

Have a great day!  

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