Spectre x360 stuck in tablet mode

[gotoPzero]

Hopefully someone can help as I am all out of ideas.

My Spectre X360 is stuck in tablet mode.

This happened 2 days ago.  I turned my laptop on as normal in the morning (had been off overnight) and I had no keyboard or touch pad.  I thought it was strange.  Then I noticed it was in tablet mode.  But I had no touch screen either.  I rebooted (held power button) and it was still the same.

I connected a USB mouse / keyboard and manged to get access to the laptop and started to work through the problem.

To date I have done - in order - all of which made no difference

Check / uncheck screen rotation in settings

Update the registry to show tablet mode 0 (and 1 also just for testing)

Carried out several windows updates

Rolled back to a restore point about 3 days ago

Rolled back to a restore point about 14 days ago

None of these had any effect.  Still no keyboard, track pad, touch, rotation not working, its just stuck in tablet mode.

THEN

I updated the BIOS AND did a total reinstall of Windows from restore.

AFTER doing these 2 steps on first boot after setting up Windows for its first boot it re-booted in DESKTOP MODE.  Great.. 

I thought I had fixed it.

However, the next re-boot I did it went straight back into tablet mode.  And I am now stuck again with no keyboard, track pad, touch or any of the desktop features.  

Anyone got any ideas?  I have a feeling this issue has been caused by the windows update on 28th August.  In the last 3 years of owing this machine this is the first issue I have had - but its a major one.

Thanks

[gotoPzero]

Forgot to say I have also updated the intel sensor suite drivers.  No change there either.

[gotoPzero]

Anyone?  I am pretty much stuck carrying round a usb keyboard and mouse ! 😞

[A_Gayathri]

Hi @gotoPzero,

Welcome to the HP Support Community

I understand you are facing an issue with your HP Spectre x360 stuck in tablet mode. Not to worry I will help you to get a resolution to resolve the issue.

HP Notebook PCs - Switching Between Tablet Mode and Desktop Mode (Windows 10)

Turn tablet mode on or off

Tablet mode makes Windows 10 more touch-friendly when using your device as a tablet. Select the action center on the taskbar (next to the date and time), and then select Tablet mode to turn it on or off.

I hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[gotoPzero]

I am on windows 11 so there is no official tablet mode.

I tried all the usual fixes online nothing is working.

I have rolled back to windows 10 and the keyboard, mouse and touch screen are still not working.

In BIOS the keyboard and track pad work perfectly - its only once in windows it wont work.

The only issue I can find is if I go into device manager there is 1 problem

Human interface devices

I2CHID has an error.

This device cannot start. (Code 10)

A request for the HID descriptor failed.

Device ACPI\ELAN2514\4&24b2a62b&0 had a problem starting.

Driver Name: hidi2c.inf
Class Guid: {745a17a0-74d3-11d0-b6fe-00a0c90f57da}
Service: hidi2c
Lower Filters:
Upper Filters: mshidkmdf
Problem: 0x0
Problem Status: 0xC00000E5

Device ACPI\ELAN2514\4&24b2a62b&0 was configured.

Driver Name: hidi2c.inf
Class Guid: {745a17a0-74d3-11d0-b6fe-00a0c90f57da}
Driver Date: 06/21/2006
Driver Version: 10.0.22621.608
Driver Provider: Microsoft
Driver Section: hidi2c_Device.NT
Driver Rank: 0xFF2000
Matching Device Id: ACPI\PNP0C50
Outranked Drivers:
Device Updated: false
Parent Device: PCI\VEN_8086&DEV_06E8&SUBSYS_86E7103C&REV_00\3&11583659&0&A8

[A_Gayathri]

@gotoPzero,

Thank you for your response, I really appreciate your efforts. As the issue still persists, I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[gotoPzero]

Just putting this BTT.  Anyone got any more ideas?

I am still stuck with no key board our mouse or touch screen.

My keyboard and mouse work in the BIOS menu and test out fine so it has to be a software issue surely?

HP have not really been much help tbh.  My next step is to talk to my credit card company I guess..