Star Wars Command Center "This system is not supported." after installing Windows 10

[CautionusJay]

So uh, I got this Star Wars edition HP laptop 2nd hand without an OS installed in it. Because of it, I went to install Windows 10, I went and manually installed necessary drivers for my Wi-Fi and Bluetooth functionalities, So when I found out this laptop came with exclusive software when you get the laptop brand new, I wanted to see what it is. I was curious. Well, after I went to install the R2-D2 driver and Star Wars Command Center software, Star Wars Command Center just says when I go to open it, "This system is not supported." Any idea on how I can fix this issue?

[A_Gayathri]

Hi @CautionusJay,

Welcome to the HP Support Community

I understand you are facing an issue with Star Wars Command Center "This system is not supported." after installing Windows 10. Not to worry I will help you to get a resolution to resolve the issue.

Please try the following Troubleshoots steps. 

1.    Turn off the Unit.

2.    Disconnect the AC adapter.

3.    Remove any discs from the disc drive.

4.    Remove memory cards from the card reader slot.

5.    Disconnect all nonessential peripheral devices, such as printers, scanners, external hard drives, and USB flash drives.

6.    Disconnect the AC adapter press and hold the power button for approximately 15 seconds.

7.    Reconnect the AC adapter, and then turn on the computer.

Step 2

Turn off the unit and please press and hold the Windows key + letter B key and the power button together for 30 seconds after 30 seconds, 1st release the power button but keep holding the Windows key and B key for ten more seconds and then release these two keys If done correctly, you will see the display flashing once. Please attempt it thrice as this step and Restart the unit

Step3

The unit has to be turned off, Press Win+ V while holding these two keys then Press the Power button, continue to hold all three keys for 30 seconds and then release the Power button first and then release these two keys Please attempt it thrice  and then you may get a Pop-Up CMOS Check and it will restart the unit 

Even if you don't get a Pop-up restart the unit manually after 3 attempts.

To assist better:

• Was there any recent update on the PC?
• Are all the drivers on HP Support Assistant up to date?
• If not please follow the document to update the drivers: HP PCs - How to Download, Install, and Use HP Support Assistant (Windows)

While you respond to that please try the below steps:

Update the BIOS & Video card drivers:

• Here's the link to download and install the above updates: Click here

Hope this helps! Keep me posted. 

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