Start up problem

[Chitralal]

Hi 

My laptop is showing "choose your keyboard layout" when I on the laptop. After which I choose the US option then it shows" choose an option " below which only TWO option are shown 1) toubleshoot 2) turn off pc ..

In the troubleshoot option I am given with 6 option. I have tried the system restore but it says I need to specify which windows installation to restore.please help me with this problem as I have important documents for my career.

[TEJ1602]

@Chitralal, welcome to HP Support Community!

1. Restart the computer and tap on F11 during the same to enter recovery mode, When you see the recovery screen on your PC, choose Troubleshoot.
   1. Click Advanced Options and open Command Prompt.
   2. In the Command Prompt type the following command:
      For 32-bit Windows: dism.exe /image:c:\\ /remove-package /packagename:Package_for_RollupFix~31bf3856ad364e35~x86~~16299.248.1.17
      For 64-bit Windows: dism.exe /image:c:\\ /remove-package /packagename:Package_for_RollupFix~31bf3856ad364e35~amd64~~16299.248.1.17
      IMPORTANT: Change C: with the appopriate drive letter, if Windows is located in other directory, not in C: drive.
   3. Close Command Prompt.
   4. Click Continue to close the Windows Recovery Environment.
   5. Restart the computer and install available Windows updates. Navigate to Start > Settings > Update & security > Windows Update > Check for updates.
       
2. If the issue persists, try the below steps:
   1. Restart the PC again, tap F11 during a restart and Select the Recovery Menu on the Choose an option screen and click Troubleshoot.
   2. Now under Advanced Options menu select Command Prompt.
   3. Copy and paste the following commands in the Command Prompt window and press Enter:

      chkdsk c: /f
      bootrec /fixmbr
      bootrec /fixboot
      bootrec /rebuildbcd
      bcdboot c:\\windows /s c:

   4. When Command Prompt executes all the commands, reboot your PC and check if they fixed the “Choose your keyboard layout” error.

   5. In case this method did not work, you can try boot into Safe Mode with Networking:

   6. Reboot Windows several times in a row. Failed reboots will start an Automatic Repair.
   7. In the Automatic Repair Window, select Troubleshoot -> Advanced Options.
   8. Then open Startup Settings and click Restart.
   9. Now click F5 or 5 to access Safe Mode with Networking.
   10. Once you access the desktop, right-click on Windows key and select Device Manager.
   11. Check each category of drivers to find out if any of them are malfunctioning. Problematic drivers are usually marked with a yellow exclamation mark.
   12. If none of them are labeled as outdated or corrupted, then we would strongly recommend updating all Universal Serial Bus controllers.

Keep me posted.

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[TEJ1602]

@Chitralal

I did not hear back from you yet. Please let me know whether your issue is resolved or you need additional help.

Cheers 🙂