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‎03-30-2020 01:38 PM

HP Recommended
Product: HP Notebook
Operating System: Microsoft Windows 10 (32-bit)

My HP Notebook starts up, but it stops at a light blue background that says there was an issue during the start up. It tells me to try restarting or go to advance options. I’ve tried every option to the best of my knowledge and still can’t figure out how to get past the start up. Safe mode doesn’t work. I can’t delete updates either. 

1 REPLY 1

‎04-02-2020 06:06 PM

HP Recommended

@BillNVang,

 

I reviewed your post and I understand that the computer is not booting to Windows.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

What is the exact model for your computer?

 

I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/us-en/document/c04718479

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

 

 

 

The_Fossette
I am an HP Employee

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