• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎10-08-2017 09:39 PM

HP Recommended
Product: HP G62-227CL Notebook
Operating System: Microsoft Windows 7 (32-bit)

I bought this notebook at a yard sale, but they did not have the startup password, It dose not give me a error code , it just ask for password, any help would be greatly appreciated, thanks for your time.

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-09-2017 12:30 AM - edited ‎10-09-2017 12:31 AM

HP Recommended

@rray2729

It is asking for Windows login password. Restart and start tapping F11 key to run a  System Recovery back to Factory setup:

http://hp.dezide.com/ts/start.jsp?guide=HPSystemRecovery.net&as=true&SFS=sdoc&section=ccweb

 

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***

View solution in original post

Was this reply helpful? Yes No
7 REPLIES 7

‎10-08-2017 09:58 PM

HP Recommended

Hello @rray2729

 

Welcome to the HP Support forum. Thank you for posting.

 

 

Enter a random/wrong password 3 times, hit ENTER and it will provide you with a System Disabled code.

 

Post back the system disabled code.

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
Was this reply helpful? Yes No

‎10-08-2017 10:16 PM

HP Recommended

I tried 6 different passwords, also same password 4 times, still no codes pop up

Was this reply helpful? Yes No

‎10-08-2017 10:34 PM

HP Recommended

Is your PC model >> HP G62-227CL  ?

 

Please, press and hold the power-on button for 5-10 seconds until the PC shuts down (powers off) completely.

 

Start back the PC and attempt to enter the password 3 times wrong, hit [ENTER] after every password attempt, e.g. enter wrong password once, hit [ENTER], enter password again, hit [ENTER] again, last time enter password, hit [ENTER] and system disabled code should appear.

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
Was this reply helpful? Yes No

‎10-08-2017 10:59 PM

HP Recommended
No disable codes, it just says change password then it sends me to wizard and asks for a password disc
Was this reply helpful? Yes No

‎10-09-2017 12:30 AM - edited ‎10-09-2017 12:31 AM

HP Recommended

@rray2729

It is asking for Windows login password. Restart and start tapping F11 key to run a  System Recovery back to Factory setup:

http://hp.dezide.com/ts/start.jsp?guide=HPSystemRecovery.net&as=true&SFS=sdoc&section=ccweb

 

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
Was this reply helpful? Yes No

‎10-09-2017 08:45 AM

HP Recommended

thank you so very much, you have been a great help

Was this reply helpful? Yes No

‎10-09-2017 08:58 AM

HP Recommended

problem fixed thank you for your help

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.