Startup blue rotating circle

[Eaglegm]

At startup a blue rotating circle appears on the screen next to the arrow pointer and won't go away.

[KrazyToad]

@Eaglegm

Welcome to HP Forums. This is a great place to get support, find answers and tips.

I have gone through your Post and would like to help

To assist you better please provide me with the  Product Model or Product number

You can refer to this Link: hp.care/2bygf7l for help in locating the Product Number.

Thank you 

[Eaglegm]

My computer info:

HP 2000 Notebook PC

Serial # 5CG3380DCP

Product # E0K71UA#ABA

[KrazyToad]

@Eaglegm

Thanks for keeping me posted

I suggest you run a System Test to confirm the Hardware Functionality

- Shut down the Notebook completely
- Turn it back on, then tap the Esc key repeatedly until the Startup menu screen is displayed.
- Press F2 to select System Diagnostics.
- Click System Tests

If all the Test pass, you can try a System Restore to an earlier time before the issue started

- Shut down the computer completely.
- Turn on the computer and repeatedly press the F11 key, about once every second, until you see the Windows loading screen.
- If a language selection screen opens, select the language you want to use to continue.
- On the Choose your keyboard layout screen, select the keyboard layout that matches your keyboard type.
- On the Choose an option screen, click Troubleshoot.
- On the Troubleshoot screen, click Advanced Options.
- On the Advanced options screen, click System Restore.
- Click Windows 10 as the target operating system.
- The System Restore window opens. Click Next.
- Click the restore point that you want to use, and then click Next.
- The Confirm Restore Point window opens.
-Click Finish to restore your computer to a previous point.
- Do not interrupt System Restore when it starts. Doing so can corrupt your hard drive and create more problems. Click Yes in the warning that appears.
- System Restore returns the computer configuration to a previous point in time and restarts.
 

Let me know how it goes

Thank you and have a wonderful weekend 😊

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