Startup code doesn’t work

[Muthahun]

Shut down last night. Turned on this morning, got the blue hp code screen, entered code. Got black screen that said the code didn’t work and it couldn’t load my personal profile

[Raj_05]

Hi @Muthahun,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like you're having trouble with your HP Pavilion All-in-One PC. Here are some steps to troubleshoot the issue.

Check the Code: Ensure you're entering the correct startup code. If it's a recovery code or password, double-check for any typos or case sensitivity.

Perform a Hard Reset:

• Turn off the PC.
• Unplug the power cord and remove any peripherals.
• Press and hold the power button for about 15 seconds to discharge any remaining power.
• Reconnect the power cord and turn on the PC.

Boot into Safe Mode:

• Restart the PC and repeatedly press the F11 key until you see the recovery screen.
• Select "Troubleshoot," then "Advanced options," and choose "Startup Settings."
• Click on "Restart" and select "4" or "F4" to boot into Safe Mode.

System Recovery: If you can't access Safe Mode, you may need to use recovery options:

• Boot into the recovery environment again and select "Troubleshoot."
• Choose "Reset this PC" if you need to perform a reset. You can select to keep your files if possible.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support