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GurbanovR
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Message 1 of 2
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Startup error in windows 10 pro

HP Recommended
Hp pavilion x360 cd0998nl convertable
Microsoft Windows 10 (64-bit)

Hi, I have unreachable error in my new laptop `Hp pavilion x360 cd0998nl convertable`, windows 10 pro original edition. When i start windows, laptop  totally  does not show fingerprint login confirmation, i press enter -background picture turns to be blur, password section does not come up. 

I checked troubleshooting, recovery, startup repair (shows there is error with srt.txt file)... non of them works. I tried to format disk partitions, it is impossible to change or delete them. When i use CMD to do operations `show media is write protected`. In one word, i can`t do anything to format or repair system.

If someone has solution or tips, please help me.

1 REPLY 1
Echo_Lake
HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post
HP Recommended

@GurbanovR
Thank you for posting on the HP Support Community.

 

The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file in order to install the Windows operating system. 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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