Startup failure after update, windows 11.

[Conrad0657]

• I have a 17by3613dx laptop. I recently updated it as per request from Microsoft.  I came back to find my computer caught in a loop. HP startup logo, a quick screen blip,  then "Attempting to recover installation...undoing changes made to computer" and restarting again doing the same thing all over again. This is a SSD. Is there a work around to reboot my laptop? Thank you in advance. 

[VikramTheGreat]

Hi @Conrad0657,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

The boot loop you're experiencing on your HP 17-by3613dx after a Microsoft update, where it shows: “Attempting to recover installation... undoing changes made to your computer”, is a known Windows update failure scenario. Here's how to break the loop and get your laptop working again:

Option 1: Interrupt Boot to Access Recovery Mode

1. Power on the laptop.
2. As soon as the HP logo appears, hold the power button to force a shutdown.
3. Repeat this 3 times. Windows should enter Recovery Mode on the 4th boot.
4. Choose:
   • Advanced Options > Startup Repair
   • If that fails, go to Advanced Options > System Restore (if restore points exist).

Option 2: Boot into Safe Mode

1. From Recovery Mode, go to:
   • Advanced Options > Startup Settings > Restart
2. Press 4 to boot into Safe Mode.
3. Once in Safe Mode:
   • Open Settings > Windows Update > Update History
   • Uninstall the most recent update that caused the issue.

Option 3: Use Windows 11 Installation USB

If Recovery Mode doesn’t appear:

1. On another PC, download the Windows 11 Media Creation Tool: HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Support.
2. Create a bootable USB.
3. Insert it into your HP laptop and boot from USB:
   • Press Esc or F9 on startup to access the boot menu.
4. Choose Repair your computer → Troubleshoot > Advanced Options.

Try Startup Repair, or if needed, perform a clean install (after backing up data).

I hope this helps.

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

VikramTheGreat

[Conrad0657]

Hi. Option 3 was the solution for me, if I hadn't called for HP support first. We worked through getting my computer to life, then backing up all information needed and then did a complete reset back to clean install using the USB drive. Have a lot of work to get it back to what I am used to. Thank you HP support tech David.

[VikramTheGreat]

Hi @Conrad0657,

We’re so glad to hear that Option 3 resolved the issue for you! It’s great that you were able to back up your data and complete a clean install with the USB recovery drive. A big thank you for recognizing our support agent, David – we’ll make sure your feedback is shared with him.

If you need any assistance in the future, please do keep us posted.

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

VikramTheGreat