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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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- HP Community
- Notebooks
- Notebook Operating System and Recovery
- Startup problem

Create an account on the HP Community to personalize your profile and ask a question
07-06-2020 03:05 AM
First I reboot my sysyem then i press f2 then f11revovery system but cant wrok it seems like black screen with hp Logo and loading with some writeup like undoing the changes plzz help me out
07-08-2020 02:35 PM
@SimrSawyney28 Welcome to HP Community!
I understand that you are getting a black screen with the HP logo.
I have a few steps that should help,
Some HP Notebook PCs come with two sticks of memory and have two memory slots. If you experience a black screen or blue screen with HP logo, the problem could be with one of the sticks of memory or with one of the memory slots.
To determine what is causing the failure, try to isolate the problem by:
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Performing a memory self-test
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Checking for loose memory modules
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Testing the memory modules
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Testing the memory slots
For more details: Click here (Windows 10-Notebook)
For more details: Click here (Windows 8 & 10-Desktop)
Here's a related HP Forums post for more information that seems to have helped others as well: Click here
Keep us posted,
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Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post,
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