Stop Code: VIDEO_DXGKRNL_FATAL_ERROR

[Mela21]

I'm having issues with my laptop. It's just too slow so I tried to reformat it, but I encountered this problem.

BSOD

Stop Code: VIDEO_DXGKRNL_FATAL_ERROR

HP Pavilion Notebook

I'm not an IT or someone who is a tech savvy. I've already tried different ways from Google to restart my laptop but it just didn't work out.

[BeemerBiker]

That is a graphics error.  First see if there is a hardware problem

Tap the ESC key after powering on.
Tap it once a second after you see the LEDs on the keyboard flash.
When you see the startup menu, press F2 to run diagnostics.

if there are no errors then windows has the wrong driver.

try booting into safe mode and fix the problem

Since Windows cannot start then you need to enter Windows safe mode from outside of Windows

First read this article about safe mode. Skip down to 'Enter safe mode from outside windows. If F11 does not get you into system recovery then try turning the power on and off three or more times in a row.

Try startup repair.  if the startup repair fails then do the restore point.
This video describes how to use a restore point. Ignore that it shows windows working. Clicking on "System restore" will bring up the list of restore points similar to what is in the below video.
https://www.youtube.com/watch?v=sixGAIiPTlE

let me know if you cannot get into safe mode.  You may need to do a clean install of windows 10 or 11

[Mela21]

• Hello! Thank you for this info.
• I could not get into safe mode. I also have a feeling that I need a clean install of Windows 10 since all of the given solutions didn't work. But I don't know how to. I've been searching and watching YT videos.

[BeemerBiker · Accepted solution]

Cloud recovery provides all the custom HP drivers.
Go to the below site and enter your product ID including the 3 characters after the # character
If you have cloud recovery you can restore your system using a 32gb flash.
It may take an hour or more to create the recovery USB.
https://d34z73bbtpzgej.cloudfront.net/
Alternately, download from the MS windows store
Click here for instructions.

if there is no cloud restore then you can do an "install repair" 

You tried the windows repair, it did not work, and you cannot get your system to boot. Try a windows install with the option to keep files

Basically you download the latest window 10 (should work for 11), create a USB boot drive, boot up the USB version of Windows, do the install, but select the option that preserves all your data. You will need to know if using Windows Home, Pro or some other version.



Using another system go here and download the windows installation media. Specify the 16gb flash and be sure to check the 'Create installation media (USB)' and uncheck the 'Use the recommended options for this PC'


Insert the USB in to the system you need to repair and turn it on. Press ESC or DEL or F12 so that you can get into the bios and change the boot device. For example, the one with the dark bar highlight.

After the USB boots up select the language and agree to the fine print, if any.

Once you agree the option to either install or repair will be shown. Since the repair did not work then chose install.

You must then pick the OS that was licensed. If there is no option for the correct OS you forgot to uncheck the 'Use the recommended options' earlier.

The next screen will ask if you want to upgrade and preserve files or do a clean install and lose all your stuff.

[Mela21]

Hello there! You've been such a great help. I followed these steps and the instructions that you've provided. I am able to access my desktop now.

Thank you so much!